Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order for a refund within 14 days of the original delivery date. Please contact us to initiate a return. Damaged box items, open-box items, and all gummies are final sale for safety and quality reasons.

Once an order has been placed, changes and cancellations are possible within the first 2 hours. After that, the order moves into processing and can no longer be changed or cancelled.

Returns will not be accepted unless the return request has been submitted to us at info@orasociety.com. To be eligible for a refund, the product must be returned in its original condition, including all original packaging, accessories, pamphlets, and charging cables (where applicable).

If a product is not returned in its original condition and packaging, we reserve the right to refuse the return. In this case, the item will be returned to the customer only after the applicable return shipping fees have been paid in full. Any shipping costs associated with returning the item to the customer are the sole responsibility of the customer.

Original shipping charges are non-refundable. A restocking fee of $5.30 per item will apply to all approved returns. Customers are also responsible for the cost of shipping the product(s) back to us.

Please allow up to 7 business days from the date your return is received at our facility for it to be inspected and processed. Once approved, your refund will be issued to the original method of payment.

If your order is marked as delivered but has not been received, you must notify us within the same 24-hour window so we can begin investigating with the carrier. While carriers may advise allowing additional time for the package to turn up, it is still required that we are informed within this timeframe to remain eligible for support.

Replacements
If a replacement unit is provided under warranty or as a courtesy, the original return window remains based on the delivery date of the original order and does not reset upon receipt of the replacement.

Refund eligibility is determined by the original order date. Replacement units provided under warranty or as a courtesy are not considered new purchases and are provided solely to resolve verified defects or issues covered under our policies.

If you receive a defective or damaged item, please contact us within 24 hours of delivery so we can arrange a replacement. Claims submitted after this window may not be eligible for coverage, as we are unable to verify whether damage occurred during transit or after delivery. Any unreported damage beyond 24 hours may void eligibility for a manufacturer’s defect warranty.

ORA Oyster Case

Colourways are released in limited drops and are available only while quantities last.

Product photos, lifestyle images, and previous marketing materials may feature colourways that are no longer available. While we make every effort to keep imagery current, specific colourways are not guaranteed unless explicitly stated.

If a featured colourway has sold out, orders may be fulfilled with the current available colourway. Once a colourway is discontinued or sold out, it may not return.

Differences in colourway availability do not constitute a product defect and are not covered under our warranty policy.

Price Adjustment Policy

At Ora Society, we want you to feel confident in your purchase. We offer price adjustments on eligible full-priced items within 7 days of your original order date.

Price adjustments are not available on:

Sale items
Sitewide promotions or discount codes
Flash sales
VIP sales and Affiliate Sales
Black Friday/Cyber Monday events
Limited-time launches
Bundles or sets
Clearance items

To qualify for a price adjustment, the item must be:

The same product, same model, and same color
Currently in stock at the lower price
Purchased at full price without discounts

Approved adjustments will be refunded to your original payment method.

Only one adjustment can be processed per order

Thank you for your understanding and support.

Ora Limited Warranty & Replacement Policy

We want every Ora experience to feel calm, supportive, and fair. This policy is designed to balance peace of mind for our customers with responsible product care.

Battery Recovery Procedure

Like many rechargeable electronic devices, batteries may occasionally require additional charging time to recover after becoming fully depleted. In these situations, the device may temporarily appear unresponsive even though the battery itself has not been permanently damaged.

As part of the warranty review process, customers may be asked to complete the following recovery procedure prior to replacement eligibility being determined:

Connect the device to a standard 5V USB power source.
Allow the device to charge continuously for several hours.
Disconnect the charger and allow the unit to rest for 24–48 hours.
Attempt to power the device on again.

Many devices recover successfully after completing this process.

If the device remains unresponsive after these steps, warranty eligibility will be reviewed in accordance with the terms outlined below.

What’s Covered

Internal malfunctions caused by verified manufacturing defects
Internal component failures arising from normal use within intended guidelines (excluding battery degradation, capacity loss, or normal battery wear)
A one-time replacement for a confirmed manufacturing battery defect within the initial 90-day coverage period

Coverage Tiers & How It Works

Within 90 Days of Purchase

If your Ora experiences a confirmed manufacturing defect within the first 90 days:

Replacement provided at no cost
A brief diagnostic video will be requested to help confirm the issue
A return may be required for further inspection and verification

90 Days to 1 Year from Purchase

If a confirmed manufacturing defect (excluding normal battery wear) occurs between 90 days and up to 1 year:

U.S. Customers: $21.99 (shipping included)
International Customers: $28.99 (shipping included)
No return required

Alternatively, store credit may be offered at our discretion.

This approach allows us to resolve issues quickly without unnecessary return shipping delays.

Replacement eligibility remains subject to review under our warranty guidelines.

Purchases from Authorized Third-Party Retailers

If your ORA Sound Machine was purchased from an authorized third-party retailer rather than directly from the ORA Society website:

A valid proof of purchase is required to verify warranty eligibility.
Replacement shipping charges will apply based on the destination country.
All warranty claims remain subject to review under our warranty guidelines.

What’s Not Covered

Damage from misuse, neglect, accidents, or exposure to liquids
Cosmetic wear and tear (scratches, dents, scuffs)
Damage caused by improper charging
Battery degradation, capacity loss, or end-of-life battery wear resulting from normal usage cycles

Important Notice

Ora reserves the right to determine warranty eligibility after review of submitted information and inspection where applicable.

To preserve the integrity of your Ora device, only use charging blocks with a maximum output of 5V.

Using higher-voltage chargers (including fast chargers, laptop USB-C hubs, or power adapters exceeding 5V) may cause internal damage and void warranty coverage.

A Note From Us

We understand how disappointing it can be when a product stops working unexpectedly. Our goal is always to resolve issues in a way that feels fair, transparent, and respectful of our customers — while continuing to deliver the quality and care Ora stands for.

If you have any questions about your device or coverage, our team is always happy to help.

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